Fujitsu launches build-your-own computer support service

Fujitsu launches build-your-own computer support service

First computer company to truly embrace DIY culture

BY JEFFREY BAUSCH

While most computer companies don’t want their customers fiddling around with the inner workings of their products, Fujitsu has opted to instead embrace the growing DIY demo, launching a first-of-its-kind hands-on custom PC assembly service for its Japanese customers.

Fujitsu has launched a build-your-own-PC support service. (Image via: geeky-gadgets.com)

Those interested can take classes that will teach basic practices like how to install a processor, hard drive, fan, RAM, and more.

The “Building my very own PC” series

That’s the name of the program — for now at least — and it’s a branch-off of the PC assembly workshops that Fujitsu has been running at its Fukushima and Shimane manufacturing plants since 2004. The difference with this new program is that the company will now offer all customers access to components and engineer support at 100+ PC instruction schools, travel agencies, and event sponsors across Japan. Topics covered will range from proper precautionary measures to how one can assemble a computer’s various components.

Fujitsu explains the program on its website:

Normally with PC construction kits, the customer must personally manage a number of very specific procedures, such as system wiring, which if not performed accurately, could lead to system failure. Performing such tasks properly typically requires a high level of computer knowledge. With this in mind, the new service provides the necessary components, while at the same time deploying instructors and technical staff to explain and support assembly.

Attendees will be instructed on the functions of the different components and learn why the internal construction of a PC is set up the way it is. The classes will also teach best practice habits when doing this sort of work (like wearing anti-static wristbands).

Fujitsu’s hope is that this will help customers diagnose future issues with the systems, or perform their own upgrades.

Parts

Everyone who signs up receives an assembly kit consisting of a dedicated parts box, case with motherboard pre-installed, and 15 individual component units, including a cooler, RAM, hard disk, and more.

The service will be available on 19 Fujitsu machines, across four different series. They include the LifeBook AH family of large-screen laptops, the all-in-one Esprimo FH family, and the Esprimo DH and Raku-Raku desktop machines. The CPU, RAM, and hard disk that Fujitsu is providing can be customized at the time of purchase.

Those who opt for the self-assembly service will receive a personally-engraved mouse from Fujitsu.

Outlook

Building my very own PC launches August 9th and will run in partnership with instruction college Aviva and travel agency T-Gate.

Fujitsu hopes that by offering participants the fundamental knowledge of a computer’s internal construction, it will help reduce the anxiety often associated with computer operation and improve usage techniques so that the device can be better utilized.

Prices for the program will vary depending on which computer attendees wish to build. Conventional warranties will be offered and last for one year, though customers can receive a 3-year manufacturer’s extended warranty free of charge.

It’s a nifty idea, one that could be quite popular should American vendors do the same sort of thing. ■

Story via: fujitsu.com